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Versa Lite won't sync to my Android phone

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‎02-03-2021 21:18 - last edited on ‎02-04-2021 05:29 by Fitbit Moderator

‎02-03-2021 21:18 - last edited on ‎02-04-2021 05:29 by Fitbit Moderator

Versa lite is at a standstill since 1/29/21

 

 

Moderator Edit: Clarified subject

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‎02-04-2021 05:32 - edited ‎08-30-2023 07:51

‎02-04-2021 05:32 - edited ‎08-30-2023 07:51

Hi there @Bella1006, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync? and make sure your Fitbit app is already updated to version 3.37.1.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-04-2021 05:32 - edited ‎08-30-2023 07:51

‎02-04-2021 05:32 - edited ‎08-30-2023 07:51

Hi there @Bella1006, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa Lite. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync? and make sure your Fitbit app is already updated to version 3.37.1.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes