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Versa Lite won't sync

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‎10-26-2019 12:21 - last edited on ‎10-27-2019 18:16 by Fitbit Moderator

‎10-26-2019 12:21 - last edited on ‎10-27-2019 18:16 by Fitbit Moderator

I got the Fitbit Versa light and it won't sync with my Android phone oh, I have already deleted and reinstalled app and disconnect the Bluetooth and reconnect it. Fitbit stays on home screen won't go to any other screens

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎10-27-2019 18:15

‎10-27-2019 18:15

Hello @Honkieishee, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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