Versa battery

[Dj115]

Hi guys my wife bought me a versa 2 weeks ago brilliant watch.....however battery lasting only 13 hours on box states up too 4 days I've got the watch running on lowest setting so no notifications got fitbit face etc any ideas.....

[swim4lifekac]

Use a Fitbit clock face (at least torule out a battery draining clock face) and be sure your screen is not set to always on.

[Dj115]

I already have that set up I changed it all when I started to notice battery goin low I emailed fitbit twice but no response yet.....

[LanuzaFitbit]

Welcome to the Forums @Dj115. Hello @swim4lifekac.

I have moved this thread to the Versa board as it is better suited for it.

As for the situation, if you have already sent an email to the support team, I'd say that the best option is to wait for them to respond. 

Having said that, perhaps you could try the details mentioned on this help article about getting the battery to last longer. 

If you need any further assistance, please let me know.

[Dj115]

Thank you for your assistant I will wait for a week and see what they say 

[LanuzaFitbit]

Hey @Dj115! 

Thanks for letting me know you'll wait for their reply.

Please do keep me posted on what happens! I'd like to keep a close eye on this situation. 

Feel free to reach out if you need any further assistance.