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Versa doesn't sync automatically

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‎07-24-2019 15:09 - last edited on ‎07-25-2019 12:31 by Fitbit Moderator

‎07-24-2019 15:09 - last edited on ‎07-25-2019 12:31 by Fitbit Moderator

Hello, 

 

Since i have change my phone for a Xiaomi redmi 7, my Fitbit versa has some difficult to synchronise with my phone. I need to do it myself with the app. 

 

Someone Can help me ? 

 

sorry for my Bad english

 

Moderator edit: updated subject for clarity

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‎07-25-2019 12:49 - last edited on ‎09-10-2024 06:24 by Fitbit Moderator

‎07-25-2019 12:49 - last edited on ‎09-10-2024 06:24 by Fitbit Moderator

Hi @allandhuy, welcome on board. It's nice to see a new member around!

Thanks for the information provided, and I'm sorry that your Versa isn't automatically syncing. Let's work on this together. Before anything else, Xiaomi Redmi 7 isn't a fully supported device with the Fitbit app, and this will affect prevent the functionality of some features, including syncing. While there isn't a guarantee that it'll always work, you can try the following steps:

  1. Remove the Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen and tap on force stop.
  5. Reboot your phone and restart your Versa.
  6. On the Fitbit app, tap on the Account icon > Versa.
  7. Turn off and on the options "All day sync" and "All connected".

Give it a try and let me know how it goes.

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