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Versa has stopped working with S9

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‎07-16-2018 23:09

‎07-16-2018 23:09

Hi, my fitbit versa has stopped syncing with my Samsung S9. It's a new phone, but it was working fine for about a week until yesterday evening, when it just stopped syncing. Followed other advice on here about removing the device and then trying to repair again, but it won't connect via Bluetooth. Any advice would be really welcome, as I can't understand why it would work, the  just suddenly stop!

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5 REPLIES 5

‎07-18-2018 02:47

‎07-18-2018 02:47

Try not pairing with your Bluetooth on your phone and as long as it shows on the available devices list (when it is searching for devices) then go into the app and see if it works because as long as it sees it, it should still work. I have had a synching problem with my phone and Versa but have done this and the second day in a row it is still synching without any problems!! This is the longest it has done it on my phone since I have had the Versa!!

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‎07-18-2018 06:33

‎07-18-2018 06:33

The Samsung S9 phones are compatible with Fitbit yet. I was having the same issue. So I assume that's what's causing the issue. Mine worked for a little bit too and then stopped last week. But not it won't pair on the app or connect to my Bluetooth anymore

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‎07-18-2018 06:34

In response to rsnelson04

‎07-18-2018 06:34

Sorry, meant to say that they AREN'T compatible with Fitbit

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‎07-18-2018 06:47

‎07-18-2018 06:47

I read on a different post to restart your Fitbit and it should start working again.

https://help.fitbit.com/articles/en_US/Help_article/1186

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‎11-12-2018 05:00

In response to rsnelson04

‎11-12-2018 05:00

It is compatible now with the S9 and it is still having issues with the phone.  I believe it's the Samsung software as I did an update day before yesterday after having no issues with my Versa for months and it suddenly stopped syncing.  I could not get it to sync up at all.  I called Fitbit and they said it was a phone issue, which I believe is true since it synced with my iPad just fine.  I went so far as to call Samsung and they told me it was a third party app so they couldn't really help.  I find that poor customer service since most blue tooth connections will be third party.  Fitbit customer service was awesome!

 

I'm just really bummed because I use my Fitbit with my Lose It app on my phone with without syncing properly, it's going to be feeding false information for my caloric information and activity.

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