Versa has terrible connectivity

[MagnificentBunn]

At this point my Fitbit versa is an over priced watch that can track but, not record any data. I've had bluetooth connection issues several times now. I'm tired of doing the same reset and connection troubleshooting every other day. I'll keep using it as a watch but I am never buying any of Fitbit products and will always discourage others from buying them. 

[LanuzaFitbit]

Welcome to the Forums @MagnificentBunn! 

Let me help you out with your Versa! It should definitely be syncing without any hiccups.

I'd like to ask you a couple of questions:

• What troubleshooting steps have you tried already?
• What phone are you using to sync?
• Do you get any error messages when you try to sync? If so, what do they say?

In the meantime, please try going through these steps if you haven't already. They should help get this resolved.

Look forward to your reply or any questions you might have.

[MagnificentBunn]

I have been using it on the Google pixel 2 since April. It started to have connection issues since June. I would have to unpair and do pairing again, restarting the Fitbit device. This time the Bluetooth of the watch will not connect completely. It can pair with the phone like any other device. I have tried reinstalling the fitbit app and tried setting up the device again. This time the setting up step goes as far as typing the number found on the screen of watch during set up. The next it says failed and tells to turn Bluetooth off and on, restarting eatch, pretty much everything I did till now. I don't get how a phone launched months before the watch cannot be on the compatibility list. Very unhappy with my fitbit versa, other than looks it has nothing on the charge 2 that worked really well. 

[LanuzaFitbit]

Hello @MagnificentBunn.

Thanks for letting me know everything that you have tried. 

As you mentioned, the Pixel 2 is not currently on the supported devices list. This means that we cannot guarantee that it will work 100% of the time. 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0 there is a possibility that it will sync however. I would suggest following the steps I mentioned above as some users from phones that aren't on the list have said that they work. Perhaps you could try to remove the Fitbit from the Bluetooth settings and then run the setup again.

Let me know if there is anything else I can help you with.

[MagnificentBunn]

It had been working for 4 months before this complete disconnection. As I've mentioned the app detects the device via Bluetooth but cannot connect.

[LanuzaFitbit]

Hello @MagnificentBunn.

It is entirely possible that one of the recent updates to the app caused some further optimization issues that led to this happening. 

I'll be sure to let you know whenever we have any updates in regards to the Pixel 2 or expanding the list in general.

Feel free to let me know if there are any further questions.

[ACJ3209]

I have had nothing but trouble with my Versa synching. I have a new Android, I have updated it, I used every troubleshooting tip and this Versa will rarely synch. I have force stopped, uninstalled the app, shut off the Versa and reset. I spend a ridiculous amount of time trying to get it to synch. I agree that a tracker is pointless if you can't get it to log your accomplishments.

[ACJ3209]

Sorry for the typo.  Just noticed it...meant sync.

[LanuzaFitbit]

Welcome to the Forums @ACJ3209.

I apologize for the delay in my response. Thanks for sharing your experience and all of the steps that you have taken to sync your Versa.

If you do not mind, I'd like to ask some questions about your situation:

• What phone are you using to sync your Fitbit?
• Do you get some sort of error message?
• Have you connected your Versa to WiFi?

Look forward to your reply.

[ACJ3209]

I have a Samsung Galaxy s9. I normally do not get an error message. It just does not sync. On occasion I have received an error that it cannot find my Versa, although it is sitting beside it with WIFI and Bluetooth on. I have connected to WIFI both at home and at my office. I have tried it using only Bluetooth.
The only way this works is if at the end of each day I go into my apps and Force Stop the app and open and then reset my Versa.
I have uninstalled and reinstalled the app.

Moderator edit: Removed personal info

[LanuzaFitbit]

Hello @ACJ3209.

I apologize for the delay in my reply. Thanks for getting back to me with those answers.

What Android version are you running on your S9? Maybe that could provide some clues as to what is going on.

In the meantime let's try to restart the connection from scratch. Please follow these steps:

1. Go into the S9's Bluetooth settings. 
2. Remove your Fitbit from the list of paired devices. Be sure to also remove any other Fitbit devices.
3. Restart your Fitbit.
4. Run the set up process as if you had a brand new phone. 

That should do the trick and get them both to sync properly once again.

Feel free to reach out with any further questions.

[Alvero]

I hate to say this but it seems like most people spend more time working ON their Fitbits than working out with them on their wrists.  Charge 3 stopped syncing, got a Versa and it also stopped syncing.

Time to get a Garmin

Moderator edit: Removed personal info

[J53718]

I have had nothing but connection problems with my Fitbit Versa since the day I bought it. I bought one for my wife and one for myself. We both have the Samsung Galaxy S8. Hers work flawless my keeps getting error messages that say, Bluetooth issues if you see this message for the first time press cancel and try again. If you continue to receive this message press restart Bluetooth to turn Bluetooth off and on. I have spoke to customer service at Fitbit six times they have helped me through this and it continues to happen Wi-Fi and Bluetooth both have connectivity problems and it refuses to sync, it refuses to connect to Bluetooth, and it refuses to connect through Wi-Fi. I am so disgusted with my decision to purchase this product. Fitbit has offered to replace the product but I'm not sure that is the smart decision as opposed to just getting a refund, which I still have an option to do since my Fitbit is only one week old. However in this one week I have spent more time working on the Fitbit trying to get it to work. Very disappointed in a product such as this. I do a lot of work for Microsoft as well as Google and I am very fluent in operating systems from IOS Apple, alphabet Google, and Microsoft and have never been so disappointed in a product that was supposed to show so much promise. For this much money these things should work flawless.

[ACJ3209]

I am not sure how you have your account set up but I had two Fitbit trackers on my account (the older original tracker and the new Versa). I discovered that most of my problems were related to the fact that their system couldn't decide which one to connect to. Every day I had to reboot, force stop, etc. to get it to connect. Once I deleted the other tracker so that I only had one on my account it seemed to work better.

[J53718]

I have only one fit bit versa that is It. It has never had good
connectivity, either bluetooth, or wifi, since the day I took it out of
its Box. My wife has the same fit bit versa and the Samsung Galaxy S8
phone. Her's work flawlessly while mine is awful. I said most of them up
myself as I am very fluid with operating systems from Alphabet Google,
Microsoft, Apple IOS, and others such as linux.

[KATHYPar4]

I can never get the hours back that I have tried to make this thing sync.  I haven't even been able to use it.  This product is the worst.  

Don't send any trouble shooting steps because again, I have chatted, talked on the phone, tried youtube trouble shooting tips and replied to fitbit emails using every suggested step.  

Would like a refund.  

[Kevinranders]

Just purchased the Versa today and it is going back tomorrow.  I have never experienced such a cumbersome set up for a "smart" device in my life.  Took 20 + minutes to connect to router (sitting right beside it) then it lost connection, then it wouldn't update over Bluetooth then it started to update on Bluetooth and then stopped and showed a red X on the screen, then the WIFI logo showed as connected on the Versa and then it disconnected.  Purchased 4 hours ago and still haven't been able to update the firmware.   Conversely, I reset up my Galaxy watch and it was connected to both phone and WiFi within 12 seconds and installed latest update within 5 minutes......

[AndreiaTorres]

I agree!

[AndreiaTorres]

I've tried all those steps several times and the watch is found but does not even get installed. Terrible product.

[AndreiaTorres]

So very frustrated as well.