Versa no longer syncing since last update

[Kchuck]

I have troubleshooted and still nothing is showing up after it says it's been synced. No steps, no sleep, no heart rate. I have had a Fitbit for years and have had my versa for a year now and never had issues until this month. I havent changed one thing on my end and at this point I'm extremely frustrated. Just looking at the recent reviews for the Fitbit app gives a big clue that I'm not alone with this issue this month but no one has reached out or acknowledged something buggy going on with the app.

[RicardoFitbit]

Hi @Kchuck welcome to the Community Forums! It's a pleasure for me to assist you with the inconvenience experienced with the syncing process of your Versa device.

Seems odd that you're unable to sync your Versa as the way we designed it, thanks for taking the time to troubleshoot this matter prior to posting. To better assist you with this, can you please let me know which Android mobile device you're currently using to try the syncing process? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

See you around, keep me posted. 

[Kchuck]

I have a galaxy note 8 and have never EvER had an issue with syncing until the last update.

[RicardoFitbit]

Thanks for your reply and update @Kchuck, sorry for the delay in responding your post.

Let me share with you that the Samsung Galaxy Note 8 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are and were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. That being said, even though your mobile device is not compatible, please give it a try to our help article: Why can't I set up my Fitbit device? that was previously posted and let me know how it goes. You can also try the following steps:

1. Restart your Versa.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone)
3. Turn off the Bluetooth and restart the phone.
4. When the phone is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Ionic as a new device.

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer to avoid this situation

I'll be here if you need anything else, please keep me posted.