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Versa no longer vibrates

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‎09-26-2019 12:17

‎09-26-2019 12:17

I've had my Versa for only 2 months and it no longer vibrates for anything, alarms, timer, notifications. I've turned it off, done the factory reset and neither has fixed the problem. Any other suggestions?

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‎09-27-2019 13:05

‎09-27-2019 13:05

Hello @pdglaw11, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. I was informed by our Customer Support team that they are already providing you with assistance, therefore, I recommend you to get in touch with them if you have any additional questions about the information that they provided to you.

 

Don't hesitate to contact me back if you need anything else.

View best answer in original post

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3 REPLIES 3

‎09-27-2019 13:05

‎09-27-2019 13:05

Hello @pdglaw11, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. I was informed by our Customer Support team that they are already providing you with assistance, therefore, I recommend you to get in touch with them if you have any additional questions about the information that they provided to you.

 

Don't hesitate to contact me back if you need anything else.

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‎09-29-2019 05:56

In response to RicardoFitbit

‎09-29-2019 05:56

Thank you Ricardo! Yes, they were very helpful and are sending me a replacement. Great customer service!

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‎10-01-2019 18:59

In response to pdglaw11

‎10-01-2019 18:59

You're welcome @pdglaw11, sorry for the delay in responding.

 

I'm really happy to know that your concern was resolved after speaking with our Customer Support team department. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you!

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