help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not mapping my route correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2020 06:12 - last edited on ‎05-01-2020 19:21 by Fitbit Moderator

‎04-28-2020 06:12 - last edited on ‎05-01-2020 19:21 by Fitbit Moderator

Hi, for the last week or so my fit bit is not mapping my route correctly, after I check the walk on my phone it Is showing a straight line!

Really annoying me, I have the versa. It's only about 6 months old 

 

Moderator edit; Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎05-01-2020 19:20 - last edited on ‎08-05-2025 10:35 by Fitbit Moderator

‎05-01-2020 19:20 - last edited on ‎08-05-2025 10:35 by Fitbit Moderator

Hi @Carcarrrr10, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. Becuase your Versa uses your mobile device's GPS chip to route your exercise with the connected-GPS feature, can you please let me know which phone are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your Fitbit device and follow the next steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎05-02-2020 17:11

In response to RicardoFitbit

‎05-02-2020 17:11

Hello,

I have a Samsung Note 8 and followed your instructions which I glad to say
worked. My ride this morning mapped correctly.

Thank you for your help.

Maureen
Best Answer
0 Votes