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Versa not pairing with Andriod phone

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‎08-29-2019 08:45

‎08-29-2019 08:45

I have the Versa and I had trouble syncing for the last few weeks. I unpaired and uninstalled the app on my phone. I reinstalled and attempted to repair this device and it's not working. I have had this less than 3 months and this is crazy! How can I get it fixed?

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‎08-29-2019 09:19

In response to JMsix

‎08-29-2019 09:19

Actually I finally got through on the chat session with a person. I had my power save mode on and that was blocking my tracker. These are the steps they had me do.

1. Turn off power save mode

2. Turn off any other blue tooth connections

3. Force Fitbit app to stop

4. Restart my phone

5. While my phone was restarting, reset Fitbit

6. Open Fitbit app and start pairing process over

 

My Versa paired and sync right up.

View best answer in original post

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3 REPLIES 3

‎08-29-2019 08:59

‎08-29-2019 08:59

Having same issue!  Not pairing and can't find tracker... same problems on all the other device forums!! Doesn't sound promising for an app fix anytime soon!

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0 Votes

‎08-29-2019 09:19

In response to JMsix

‎08-29-2019 09:19

Actually I finally got through on the chat session with a person. I had my power save mode on and that was blocking my tracker. These are the steps they had me do.

1. Turn off power save mode

2. Turn off any other blue tooth connections

3. Force Fitbit app to stop

4. Restart my phone

5. While my phone was restarting, reset Fitbit

6. Open Fitbit app and start pairing process over

 

My Versa paired and sync right up.

Best Answer

‎08-29-2019 10:16

In response to Punkyredhead

‎08-29-2019 10:16

Thanks for info, tried your fix, ended up uninstalling and reinstall because it still wouldn't sync even though it was paired. Seems to working now. Really appreciate your help and quick response! Thanks again...

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