Versa not receiving notifications

[Jesstownsend]

I received a Versa yesterday. Have set it up as needed with my Samsung s7 edge (phone is all updated). I am unable to receive any notifications on it. Example txt msgs, calls etc. I have rebooted both phone and versa and made sure all appropriate tabs are marked. Has anyone got any advice of what more I can do?

[Ssmitty]

Having the same problem. I have a s8plus

[Jesstownsend]

I have tried everything and it's still not working

[Ssmitty]

I am sure it something simple that we are missing.

[Jrzgirl807]

I am having the same issue. Just received my Versa today and I am not getting text or phone call notifications. I have everything turned on on my galaxy s9 and I have no idea why it isnt working.

[AlvaroFitbit]

@Jesstownsend @Ssmitty @Jrzgirl807 A warm welcome to our Community! Sorry to hear that you aren't getting notifications on your Versas. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. After this setup the notifications again.

Let me know how it goes!

[jackeen]

I have been having notification issues for about the past week. Working maybe half the time. I have;

• unpaired the Versa from bluetooth, Turned bluetooth off/on 
• Reinstalled the watch App, Factory reset the watch.

Each time, notifications work for a while and then stop.

This is very frustrating and basically makes the watch useless - If I cannot rely on it sending notifications and syncing with the phone, what use is it??

[kiddingme]

if you log in to fitbit app you will receive notifications but once you log out you no longer will I have Samsung s8