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Versa not receiving phone call notifications

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‎01-08-2019 16:58

‎01-08-2019 16:58

I've had my new versa for a week. I'm getting text message notifications just fine. But not phone calls. I have a Samsung Galaxy s7. To my knowledge, all permissions are set correctly. I've uninstalled the app and restarted the versa a couple of times. The only thing I haven't tried yet is setting the versa back to factory settings. Any ideas?

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‎01-09-2019 11:33

‎01-09-2019 11:33

@pchefscottie Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa isn't getting call notifications from your phone and thank for troubleshooting this issue. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎01-09-2019 18:23

In response to AlvaroFitbit

‎01-09-2019 18:23

No, still not getting phone calls. But it shows up as a "missed call" in the notifications after the fact. I get text, email and hangouts notifications but not phone calls. 

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