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Versa not showing text notifications

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‎11-01-2019 13:44

‎11-01-2019 13:44

I have a Samsung Galaxy S7. I can get call notifications. I have turned bluetooth off and on and I have removed and readded the versa which worked for like an hour but now the notifications aren't working again. Very frustrating. Help!

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‎11-03-2019 12:00

‎11-03-2019 12:00

Hi @ErinHalbert. Welcome to the Community Forums.

 

Thanks for troubleshooting your Versa to get the text notifications working correctly. This shouldn't be happening since your Samsung Galaxy S7 is a compatible device, so let's work on this together. Before anything else, please make sure the Android version and the Fitbit app are updated.

 

Then, please give a try to the following steps:

  1. Remove your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby. This is just for this process.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear cache.
  4. Go back one screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app and set it up as a new device.
  6. Then set up the notifications and monitor it on the next days.

 

Let me know how everything goes.

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