Versa not syncing since Sept 26

[Heather0915]

My Versa has not synced since 9.26.2018 and will not sync. Is there an issue with the app?

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Heather0915.

Let me help you get your Versa to sync and understand what is going on.

The first thing I'd like to say is to recommend that you try to follow the steps listed in this help article. They should definitely help out in getting your Fitbit to sync.

I'd also like to ask you some questions:

• What phone are you using to sync your Versa?
• What Android version are you running?
• Are you running the latest version of the app? Click here to read more about it.
• Are you getting some sort of error message? What does it say?

Let me know if you have any further questions.

[Heather0915]

I have went down the list step by step and my Versa will still not sync. I
have a Samsung Galaxy 6 edge and I have the most resent update for that and
I have updated my fitbit app. I have done every thing but delete the versa
and reinstall it. Which is not want I want to do. I really do not want to
lose my steps for this last weekend.

Please help!

[LanuzaFitbit]

Hello @Heather0915.

Do you have access to another device? Maybe a computer or another phone that you could try to sync? That way you could get the steps synced and then you could try to remove the Fitbit from the account and then set it up again.

Additionally, if you have a rough estimate of how many steps you took each day you could also manually log the steps so that they show up for your records. Those steps wouldn't count for challenges of friends leaderboards but you would still have those steps and calories on your end.

Let me know if there is anything else that I can help you with.