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Versa not syncing with LG

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‎09-13-2018 18:34

‎09-13-2018 18:34

I have an LG Stylo 4--it registers the Versa and is paired, however non of my steps are tracking/syncing. I was able to track my sleep the first night, however now it isn't even doing that. I also cannot seem to sync Pandora, text or phone calls. Is my phone not compatible (which would be incredibly annoying)?; or am I just not electronically savvy?

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‎09-14-2018 06:51 - edited ‎12-17-2018 10:19

‎09-14-2018 06:51 - edited ‎12-17-2018 10:19

Welcome to the Forums @amartin070.

 

As you mentioned, this is happening because the Stylo 4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing and these help for the notifications.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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