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Versa not syncing

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‎10-18-2018 08:20 - last edited on ‎10-19-2018 13:54 by Moderator Alum

‎10-18-2018 08:20 - last edited on ‎10-19-2018 13:54 by Moderator Alum

What is going on with the versa?!

 

the blue tooth connectivity has never really worked when i'm out on a ride or run, and now when i sync it, the app doesn't show any of my exercise or recorded sleep.

 

I'm really not impressed with this watch. going to try and get a refund and move to another fitness tracker

 

Moderator edit: Subject for clarity.

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3 REPLIES 3

‎10-19-2018 13:52

‎10-19-2018 13:52

Hi @bg362, you're very welcome to the Fitbit Community! I hope you're doing well. I'm sorry to hear that your Versa stopped syncing.

 

You can try removing the watch from your phone's Bluetooth settings with all devices listed there too. Restart your phone and your watch. Now add the tracker to the Bluetooth list and reopen the app to start a sync.

 

If those steps don't help, I would like to know what phone are you using to try to synchronize. This to check the compatibility with the Fitbit app, if you want to see for yourself you can go to this page. In the meantime I recommend you to check all the requirements listed in this article: Why won't my Fitbit device sync?

 

Hope that helps, let me know how it goes. Have a nice weekend!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎10-19-2018 14:15

In response to GraceGFitbit

‎10-19-2018 14:15

Hi grace

 

Thanks for your reply and suggestions, but I took my Fitbit back today and got a refund.

 

Id had enough of all the faults.

Best Answer

‎10-20-2018 06:25

In response to bg362

‎10-20-2018 06:25

Thank you for making us aware of your refund @bg362.

 

It was a pleasure to assist you, if you have additional questions please don't hesitate to contact us again. 

 

Have a nice weekend! Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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