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Versa not syncing

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‎01-07-2020 20:20

‎01-07-2020 20:20

Versa wasn't syncing. I've tried everything,  restarting phone and versa, reinstalling fitbit app, turning bluetooth on/off, unpairing. Now cannot get versa to pair.  

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4 REPLIES 4

‎01-07-2020 22:29

‎01-07-2020 22:29

My has been like this for 12 hours now too. I'll be interested in what other people say. 

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‎01-07-2020 23:45

‎01-07-2020 23:45

same here I've even installed the fitbit app on both if my son's Amazon fire tablets and they can even find my versa.

I'm so sick of fitbit they tell you to reset everything and they give you the cop out that your phone isn't compatible!!

I believe Amazon fires are so whats the excuse now!!!

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‎01-08-2020 00:25

In response to Mazzaroo.

‎01-08-2020 00:25

Please visit the help site and read the through the possible causes of sync problem. I had the same problem but I discovered that switching off the Bluetooth from one of my two devices on which I have the fitbit app resolved the sync issue I have been battling for the last three weeks.   

https://help.fitbit.com/articles/en_US/Help_article/1866?l=en_US&fs=Search&pn=1#android

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‎01-08-2020 00:43

In response to IsaacMenu

‎01-08-2020 00:43

I 've done everything that this article says to do more then once!
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