Versa not syncing

[bg362]

What is going on with the versa?!

the blue tooth connectivity has never really worked when i'm out on a ride or run, and now when i sync it, the app doesn't show any of my exercise or recorded sleep.

I'm really not impressed with this watch. going to try and get a refund and move to another fitness tracker

Moderator edit: Subject for clarity.

[GraceGFitbit]

Hi @bg362, you're very welcome to the Fitbit Community! I hope you're doing well. I'm sorry to hear that your Versa stopped syncing.

You can try removing the watch from your phone's Bluetooth settings with all devices listed there too. Restart your phone and your watch. Now add the tracker to the Bluetooth list and reopen the app to start a sync.

If those steps don't help, I would like to know what phone are you using to try to synchronize. This to check the compatibility with the Fitbit app, if you want to see for yourself you can go to this page. In the meantime I recommend you to check all the requirements listed in this article: Why won't my Fitbit device sync?

Hope that helps, let me know how it goes. Have a nice weekend!

[bg362]

Hi grace

Thanks for your reply and suggestions, but I took my Fitbit back today and got a refund.

Id had enough of all the faults.

[GraceGFitbit]

Thank you for making us aware of your refund @bg362.

It was a pleasure to assist you, if you have additional questions please don't hesitate to contact us again. 

Have a nice weekend!