help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 01:10

‎07-25-2019 01:10

I recently bought a Versa after a few years of using the Charge2 without any main issues (as well as Polar watch). I like the Versa but I am about to send it back because of the syncing problems. I tried all the suggested fixes (both for Versa & Android 9 OS) but the problems carries on.

As it is a well known issue going on for ages, I wanted to check if Fitbit has any working solution to offer?

Samsung S8 OS Android 9 Versa & App up to date

Best Answer
3 REPLIES 3

‎07-26-2019 09:44

‎07-26-2019 09:44

Hi @MorningZig, welcome to the Community Forums.

 

Thanks for troubleshooting your Versa prior posting, as well for the information provided. This is very helpful! I understand how you're feeling about this situation, and I'll help you out. May I know the error message displayed on the Fitbit app when trying to sync? Also, do you have other Bluetooth connections turned on? If so, please turn them off and make sure to take your Charge 2 to another room, in case you still have it.

 

I've verified that your Samsung Galaxy S8 is a fully supported device, and although you've tried some steps please give a try to the following steps in the given order:

  1. Remove the Versa from the Bluetooth settings.
  2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back to the previous screen and tap on force stop.
  4. Reboot your phone and restart your Versa.
  5. Open the Fitbit app, tap the Account icon > Versa > Sync now.
  6. Once it syncs, tap on Notification and follow the onscreen instructions.

 

Keep me posted. Smiley Happy

Best Answer
0 Votes

‎07-26-2019 13:29

In response to LizzyFitbit

‎07-26-2019 13:29

Thanks for reply.

It doesn't always display a message or the same message: sometimes restart bluetooth, other tracker not found, or need to link versa to app.

If I restart my phone it will sync often once (slowly) & the problem will start again...

I already had tried cleaning the cache etc..& make sure charge2 is not close prior to posting.

Today I rebooted, uninstalled everything from scratch & it seemed to be syncing so I'll keep watching (with fingers crossed!). I will keep you posted

 

Best Answer

‎07-29-2019 17:44

In response to MorningZig

‎07-29-2019 17:44

Hi @MorningZig. It's always great to see you here. I'm sorry for my delayed response.

 

Thanks for keeping me updated, and sharing more details about this behavior. You did a fantastic job with the troubleshooting steps, and I'm glad that it's syncing correctly now! If you find any issue, feel free to let me know so we can work on that together!

 

By the way, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

 

Catch you later! Woman Very Happy

Best Answer
0 Votes