Versa only syncs when it's connected to the charger...

[Heather416]

I got a Versa when my Blaze finally kicked the bucket a month ago. 

All notification options are turned up, but I only sporadically get texts, calls, or email notifications on my wrist. 

Bluetooth is turned on and set for all day sync but I repeatedly get sync errors or messages saying my device can't be found. 

My device will only sync when it's connected to the charger. What gives? 

[RicardoFitbit]

Hello @Heather416 welcome to the Community Forums, thanks for your post!

I appreciate all the information that was shared in your post, it's a pleasure to help you with this. To better assist you with this situation, can you please let me know which Android device you're currently using? If you haven't already done so, please check if your mobile device is compatible with our products and services.

I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Regarding the syncing situation, can you please let me know when was the first time you experienced this and how many times since then? You always need to connect your Versa into the charging cable in order to synchronize it? In the meantime I receive your answers, please restart your device to refresh its performance. 

Keep me posted.

[Heather416]

I'm operating a Samsung Galaxy s8. I've been a fitbit user for 7 years starting with the One and then a Blaze and now this Versa.

My phone and versa are both set up with all the proper allowances and settings to be recieving text, call, and email notifications on my wrist... but I still don't get them. 

My app is up to date and there's no available updates for my device,  so everything is in line there too. I'm connected to wifi at home and at work but it doesn't seem to matter. I've uninstalled and reinstalled the app three times. I have unpaired and repaired my versa twice.

As far as my syncing problem goes, for the last 2 weeks I restart my phone and device 2 or 3 times on a daily basis in an attempt to get my Versa to sync. I have unpaired other bluetooth devices in an attempt to help my versa connect. All to no avail. I've turned off my bluetooth waiting a few minutes and turned it back on... still nothing. It's frustrating. My Blaze was outdated and 4 years old but it never had these problems. I upgraded to the Versa after my Blaze died (I went swimming and forgot to take it off), but it feels like a downgrade and I'm disappointed. 

[RicardoFitbit]

Your reply and update are appreciated @Heather416, sorry for the delay in responding your post. 

Thanks for the details that were shared in your post and for taking into consideration the steps that were shared on my previous post, your effort troubleshooting this situation is appreciated as well. Seems odd that even after trying the steps previously mentioned you're still unable to sync your Versa with your Samsung Galaxy S8, even more because this specific mobile device is compatible with our products and services.

Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. Therefore, I suggest you to keep an eye to your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions for me to answer.

[Rs13]

did you ever find a solution to this? I just got a versa a few days ago and I've been having the exact same problems. Please let me know if you figure it out how to fix it

Moderator Edit: Formatting

[Heather416]

So after running through the basic troubleshooting options (rebooting my device and whatnot) Fitbit actually sent me a replacement at no charge. Haven't had a problem since. 

Sent from AT&T Yahoo Mail on Android

[Rs13]

Thank you. I saw a few other post having the same problem and it seems like that's the solution to all of them. I'm going to get a hold of them today and see if they'll do the same for me. Thanks again for the reply