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Versa's button stuck

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‎10-22-2020 07:37 - last edited on ‎10-28-2020 17:34 by Fitbit Moderator

‎10-22-2020 07:37 - last edited on ‎10-28-2020 17:34 by Fitbit Moderator

I received a Versa for my birthday in Aug 2018. Had huge problems right of the start. Won't load or sync, finally got work.

Then , around 7 months (approx) the button on left stuck in and stopped working. I called and wasn't sure if to return it or replace it, I was told this problem wasn't an issue. So I replaced it, now a year later and the new one has a stuck button. Called Fitbit and was told I can buy another one with 35% off or actually that's it. Why would I possibly buy another one so I can be dealing with this 2 years from now.. I should have gotten a full refund when I had the chance.

 

Moderator Edit: Clarified subject

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‎10-28-2020 17:33

‎10-28-2020 17:33

Hi @Ronnocc, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

For a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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