Versa stops recording activity

[SunsetRunner]

A few times since I have owned the Versa (about 3 months or so) I have started recording an activity with it and then find it has stopped recording during the activity. 

Yesterday I was on a bike ride for 50 minutes (set on the Versa) but paused it after 20 minutes. I resumed the ride after unpausing it continued for another 20 minutes and then stopped it in the usual way. The ride (time and map) only shows as far as the pause. This is what got uploaded to Strava -half a ride!

On looking at Google Fit later, the full map and correct time (including the correct active minutes) were recorded.

I know that I can't expect Fitbit to fix this for me (I've been with Fitbit a while)  so I was thinking of recording my rides on both Strava app and on my Versa. Once I have confirmed that the Versa has correctly recorded the ride I can cancel the Strava ride. If it hasn't, I will use the Strava data. Does this make sense?

Unfortunately it has also happened with walks and Strava records only runs. 

If someone does something similar to record I'd love to hear their thoughts on my idea.

Cheers

Ellie

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for sharing those details on the matter and what you are planning to do.

As for why this is happening with the Versa, it is possible that it could be happening because the connection between the Fitbit and the phone, or the phone and GPS is being stopped. This could happen because of a battery saving feature on the phone that is causing it to stop. My recommendation would be for you to try checking for any app or setting like that and turning it off.

The option to track them with Strava and Fitbit at the same time could definitely work but it is possible that you will get some duplicate information on one of the ends.

Let me know if there are any other questions.

[SunsetRunner]

Thanks for your response @LanuzaFitbit 

As this only happens intermittently, I don't think it's a setting. My phone is running Android 9 (Pie) and since then, and using the Versa, I do have issues with syncing now and again, even with the phone and Versa right by each other. It takes ages to connect the Versa with the phone at the start of the activity. It can take as long as a few minutes before it's connected, so I start well before I want to head off and once it's connected and I'm ready to go I press start on the Versa. Not until then. 

I used both on a walk yesterday and so far no overlaps. 

But it is a nuisance, to be honest. I just can't trust it. If I set a walk on the Fitbit phone app, it changes itself to a run (or did, the last few times I tried it) so I can't do it that way either, as I can't edit it to change it to a walk once it's recorded.

Cheers

Ellie

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for your reply and for sharing all of those details on the matter.

It sounds like it could be related to the syncing issues you mentioned. There is a known issue that is causing syncing issues between Fitbit and Android 9 phones. 

As a workaround, you could try manually logging the information for the walks that aren't tracked accurately. While it is definitely not optimal and doesn't count towards challenges or friend leaderboards, it can let you get that information into your account and your personal records.

Let me know if you have any other questions.

[SunsetRunner]

@LanuzaFitbit 

Are you saying that they are working on a fix for this syncing issue between Android 9 phones and Fitbit devices? If you are saying that, I guess that could be a sort of resolution to the issue, though of course a full resolution only comes when the syncing issues are fixed.

Thanks

Ellie

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for your quick reply! 

Please excuse me for not being clear on my post. To add to my statement allow me to say that our team is looking into the situation and hopefully a solution will post posted in the future. At this moment we do not have any details or time frame as to when a solution can be expected but please rest assured that we will be sharing one as soon as possible.

I hope this clarifies the situation.

In the meantime, if you have access to another mobile device or a computer maybe you could sync with that other device. 

Please let me know if there is anything else I can help you with.