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Versa sync issues

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‎01-01-2019 15:25

‎01-01-2019 15:25

Versa will not stay connected to my bluetooth on my galaxy 9+

I keep having to reinstall  my versa

Best Answer
4 REPLIES 4

‎01-02-2019 11:32

‎01-02-2019 11:32

@Mlpkrt Welcome! It's good that the community is growing! Sorry to hear that your Versa isn't syncing properly with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-09-2019 15:32

In response to AlvaroFitbit

‎01-09-2019 15:32

Still having to reinstall my versa on a almost daily basis.  It will not stay connected 

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‎01-09-2019 17:19

In response to Mlpkrt

‎01-09-2019 17:19

I have the same problem with my Galaxy 6 plus. After restarting my phone, the versa will sync for a short time. Not great (I'm here looking for a solution), but it's better than repeatedly installing, right?

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‎01-10-2019 09:49

In response to Rebarodo

‎01-10-2019 09:49

I've tried shutting off my phone, but that doesn't always fix it either 


Sent via the Samsung Galaxy S9+, an AT&T 4G LTE smartphone
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