Versa won't connect to phone for notifications!

[Leaby]

Image attached of the error that I keep on getting. Even when I do as the error asks, it still doesn't work. A restart doesn't work!

[LanuzaFitbit]

Hello @Leaby.

Thanks for sharing that picture and those details on the matter.

In this case I'd like to ask what phone and what Fitbit is it that you are using? That should help us determine what is going on.

In the meantime please try to follow the steps listed in this help article. Please try following all of them in the order that they are showing. That should help so that everything starts working correctly.

Let me know if you have any further questions.

[Leaby]

Hi, My phone is a Huawei and I'm still having trouble receiving notifications. Thanks 

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Leaby.

I apologize for the delay in my response. Thanks for trying those steps and letting me know that you are using a Huawei phone.

Could you be a bit more specific on what model is it that you are using? Is it a P20? Knowing the particular model will definitely help me determine what is the best way to move forward.

I look forward to your reply.