Welcome to the Forums @Michelleevans.
Thanks for bringing this up and listing all of the steps that you have already tried. I'd like to take a closer look at the situation.
In this case I'd like to ask if you are getting some sort of error message when you try to pair your Versa to your P20? If so, what does it say?
Also, please try going through all of the steps listed in this help article. While you have already tried most of them, please give them a shot in the order that they show in there and with the specifications detailed in the article.
I look forward to your reply so that we can find the best way to move forward.
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