Versa won't sync with new Huawei P20

[Nbett]

I had an iPhone and had no problem syncing my versa. I've now changed to a Huawei p20 lite and I am not able to sync to the app. I've also stop using my fitbit for almost 2 weeks.

Ive reseted, reinstall the app and did all the troubleshooting and nothing worked. 

Moderator edit: Clarified subject

[SteveH]

Do you still have your old phone? If so, make sure that there isn't a connection from it to the fitbit in the phone's bluetooth settings as this could be blocking connection to your new phone.

If it's not that then it might just be that the new phone is not supported by fitbit. It isn't on their list of supported devices at www.fitbit.com/devices

Furthermore, there is an issue with fitbits syncing to Huawei "lite" phones. Fitbit say:

"Due to Bluetooth issues that prevent Huawei Lite models, including P8 and P9 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

[LanuzaFitbit]

Welcome to the Forums @Nbett. Hello @SteveH.

Thanks for letting us know that you have already tried to reset and troubleshoot before posting.

Adding to what @SteveH mentioned, it is very possible that it could be because the phone is not on the supported devices list. If the phone fulfills the minimum requirements there is a chance that it could sync, but we cannot guarantee it. The minimum requirements are Android 4.4 and Bluetooth 4.0.

Maybe you could try following the steps in this article. Some of them you might not have tried yet so I'd say it is well worth a try in addition to what @SteveH suggested.

Additionally you could use the previous phone or a computer in order to sync your Versa. Click here to find instructions on how to do it. 

Let me know if there is anything else that I can help you with.