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Versa won't sync

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‎01-22-2020 04:16 - last edited on ‎01-23-2020 12:42 by Fitbit Moderator

‎01-22-2020 04:16 - last edited on ‎01-23-2020 12:42 by Fitbit Moderator

I've tried all of the tips support has suggested and nothing has worked. My fitbit is only 3 weeks old. This is so frustrating! 

 

 

Moderator edit: updated subject for clarity

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‎01-23-2020 12:45 - edited ‎10-11-2023 08:34

‎01-23-2020 12:45 - edited ‎10-11-2023 08:34

Hi there @Kelly1995, welcome to the Community Forums. Thank you for taking the time to troubleshoot the syncing difficulties prior to contacting us.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to confirm that you've followed the troubleshooting steps recommended in the article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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