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Versa won't sync

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‎08-16-2018 19:22

‎08-16-2018 19:22

 I've had my Versa for 5 days now. The first couple days it synced just fine, then the next 2 days it would take forever to sync, but would still do so. Now today, it won't sync at all. I've tried disconnecting and reconnecting my bluetooth, restarted the fitbit, restarted the app and my phone, logged out of the app and back in. I really like the Versa, and don't want to have to get something else. How do I get it to sync? Do I need to go turn this one in and get a new Versa? I have a Samsung Note 8 and my fitbit version is the Firmware 32.32.10.15. Any help would be appreciated! 

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‎08-17-2018 04:07

‎08-17-2018 04:07

@ALH91 Hi and Welcome - I seem to have run into a reccuring issue so I will ask you to take a look at my posting in the following link to see if any of the information there will help

https://community.fitbit.com/t5/Android-App/Syncing-of-my-fit-bit/m-p/2901646#M83829

 

Hope it helps a little

 

Kind Regards

 

Wayne

 

 

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
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