Versa wont connect to phone anymore

[Amanda1911]

I've had my Versa for about 5 months.  All of a sudden in November 4th it stopped syncing to my phone.  I've tried everything. 

1. Closed my blue tooth,  restarted it. 

2. Disconnected my fitbit. 

3. Deleted the app and reinstalled. 

4. Retarded fitbit many times. 

Now the 4 digits show up on my watch and i enter them in and it just shows trying to connect.  It's been like this since November 4th!  

Someone please help!  

[AlvaroFitbit]

@Amanda1911 Welcome! It's great to see you around! Sorry to hear about your Versa not syncing. Which phone do you have? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Amanda1911]

Hi,  I've done all that and still not working.  It is compatible as I've had it for over 5 months and never had an issue before.  It worked great up until November 4th where it just stopped working all together.  I can't get it to connect to my phone anymore. 

[AlvaroFitbit]

@Amanda1911 thank you for the update and sorry for the late reply. Please try these suggestions from our Help Site to see if they help you fix the syncing issue.

Keep me posted!