Versa wont sync after Galaxy 9 update Nov 9

[Amyjmurphy]

My versa wont sync with my S9 galaxy since I had a phone update on Nov 9. I have restarted everything, uninstalled and rebooted. 

[LanuzaFitbit]

Welcome to the Forums @Amyjmurphy.

Thanks for trying those steps to get your Versa to sync with your S9 before posting in here. Let me help you out!

It is possible that it could be related to the Bluetooth connection itself. Let's try to restart the Bluetooth connection between the two:

1. Open the phone's settings and go into the Bluetooth settings.
2. There, look for and remove the Versa from the list of paired devices.
3. Now restart your phone and then run the set up process on the Fitbit app as if it was a brand new device. 

That should do the trick in getting your Fitbit to work.

Let me know if there are any other questions.

[Amyjmurphy]

I already did that. I actually uninstalled everything and now it it won't
pick up the versa at all to re install it.

[LanuzaFitbit]

Hello @Amyjmurphy.

Thanks for letting me know that you did try that already.

When you try to run the set up, do you get some sort of error message? I'd like to have more information about what is happening to find the best way to move forward.

In the meantime please try to go through the steps in this help article. I understand that you have probably gone through all of them already but give them one more shot by going through them in order and see is that helps.

Let me know if you have any further questions.

[LCoontz]

I am having the same issue. I have done the steps above, multiple times, and am unable to get my Versa to connect. 

[LanuzaFitbit]

Welcome to the Forums @LCoontz.

Thanks for trying all of those steps to get your Fitbit to sync before posting in here.

In that case I'd recommend that you try to run the set up process as if you had a brand new phone. That should help you in getting it to sync correctly with your phone.

Let me know if there are any other questions.

[LCoontz]

I have done that too, about 50 times. It gets to the point where it is searching for my Versa and says it cannot see it. "If this is the first time you have seen this message press cancel otherwise restart the bluetooth." I have done that and it won't go any further. It actually exits the set-up when I press the button and I have to start all over again. Sometimes it gives a check mark like ot has found it, then it exits any way saying it hasn't.  I'm getting very frustrated. Sent from my U.S.Cellular© Smartphone

[LanuzaFitbit]

Hello @LCoontz.

Thanks for trying to follow all of those steps. 

Our support team will be getting in touch with you about this situation. Please keep an eye on your email's inbox and your spam or trash folders.  They will be happy to help you.

Let me know if there is anything else that I can do for you.

[Jnewey]

My zip won't sync after my Samsung galaxy 9 ran a system update on 2/2/2019.  I have unistalled, reinstalled, etc. and nothing works.  My phone's blue tooth sees the zip as an available device but won't pair. Message states  "Couldn't pair.  Check settings for this device and try again."  How do I check the zip's  setting?

I can only get it to sync to my phone by going through the computer software "Fitbit Connect".   Any help would be appreciated.

[LanuzaFitbit]

Hello @Jnewey.

Thanks for bringing that up and trying those steps to get your Zip to work again.

Let's try to follow the steps listed in this help article. They should definitely help in getting your Zip to pair and start working correctly.

Let me know if there are any further questions.