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Versa

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‎06-18-2018 13:17

‎06-18-2018 13:17

Versa will not sync.

 

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‎06-18-2018 23:08

‎06-18-2018 23:08

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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‎06-26-2018 10:09

‎06-26-2018 10:09

If we knew what device the Versa is having problems with, we might be able to give specific help. 

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