Versa 3 won't connect to my phone anymore

[Bouboulise]

My versa3 keeps bugging out

Tried reconnecting after disasociating with google, phone connects but watch does not, the 4 number code does not appear, connect/ disconnect Bluetooth , installed/disinstalled app , nothing,  phone and watch don't get in sinc 

Moderator Edit: Clarified subject

[Guy_]

Hi @Bouboulise  - at this point try removing the Bluetooth entries for the watch and also restarting the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

Logout of the Fitbit App and swipe off the active window (on Android clear the storage cache and force stop it) before restarting the phone and then adding the watch to your account.

[MarreFitbit]

Hi there, @Bouboulise. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 won't connect to your phone's Bluetooth. We're here to help you! 

As @Guy_ has suggested, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Bouboulise]

Thank you

finally worked 

[MarreFitbit]

@Bouboulise Awesome! I'm pleased to hear that the steps recommended did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!