Viewing individual restless and awake times in Sleep Patterns

[FoggyDew]

The function to press and hold while in "detailed" view to generate the exact times awake and restless is not working in the Android app. At first I did not realize this was an option since it was not working, but it did work briefly yesterday. Unfortunately, today this feature is again not working, and nothing has changed. Logging out and logging back in did not solve the issue. Very frustrating!

[NellyG]

I have moved your post over to the Android App forum and hopefully we can get an answer! I am having the same problem and dont know the solution!

[USAF-Larry]

@FoggyDew, there is a lengthy discussion of this bug on this forum:

https://community.fitbit.com/t5/Android-App/Time-awake-restless-tag-not-showing-in-2-45-update/m-p/1...

[tm228]

Since the last update of the Fitbit app. I have not been able to drill down on the sleep pattern screen. Did something change or is there a different way to drill down on my restless and awake times?

[NellyG]

@tm228 It is a problem that has come up in the last update. If you look at the link posted above by USAF-Larryyou will find a large thread on this issue.

[Liseey]

I too am having this issue, it was something I would check regularly on my sleep patterns. . times I was restless etc. Any help appreciated.

I have a charge hr, with an android phone Samsung galaxy 5 neo.

[Twinkle_Toes]

@Fitbitis there any update on when the issue will be resolved with the restless / times awake feature, i.e. when there will be an update to the app released, and whether that will retrospectively update all the restless / times awake?

Thanx!

[NellyG]

@Twinkle_Toes if you want an official Fitbit answer you need to ask Fitbit. The engineers, developers etc do not read the forums that I'm aware of. Customer support is your only available avenue that I am aware of.

Customer Support

[Les_WT]

My Moto G and Hudl 2 both updated the Fitbit APP today and now have the restless and awake times when I hover over the graph.

Hoping for the desktop to catch up soon.

[Twinkle_Toes]

@NellyGI can see from some of the other posts that a resprentative or employee of FitBIt often respond to queries. I was a dev at Adobe and I responded to forum posts, so it's possible they will have their eyes on the content. But I take your point that emailing direct may be a better solution. I will get in touch with them.