01-26-2020
10:56
- last edited on
01-27-2020
11:03
by
RicardoFitbit
01-26-2020
10:56
- last edited on
01-27-2020
11:03
by
RicardoFitbit
Hi everyone
I'm looking to buy a new Vivo Y 11 Smartphone,but I'm not sure if it's compatible with my Fitbit versa,is there someone that knows if it is, please it's Urgent..
Moderator edit: Subject for clarity
01-27-2020 11:02
01-27-2020 11:02
Hi @Jayline, welcome to the Community Forums!
Thanks for your post. Let me share with you that the Vivo Y11 mobile device isn't listed as a compatible phone with our products and services. This doesn't mean that your Fitbit Versa will not work at all with such mobile device, however, we cannot ensure that all your Fitbit features will work as the way they were designed due to the compatibility concern. You can check our list of compatible devices on our help article: Which phones and tablets can I use with my Fitbit watch or tracker?
Let me know if you have any additional questions.
01-27-2020 11:20
01-27-2020 11:20
01-27-2020 11:49
01-27-2020 11:49
You're welcome @Jayline, it's a pleasure to continue assisting you.
Let me share with you that the Huawei Y7 isn't listed as a compatible device too, however, the Huawei P20 Lite is included as shown below. When a mobile device is compatible, this means that we tested the settings of such phone (or tablet) and made sure that it will work as expected with our products and services.
Huawei | ||
Honor 6X | P30 Lite | Mate 20 |
Honor 8 | P20 Lite* | Mate 9 |
P30 Pro | P20 Pro | |
P30 | P10 | |
For more information about using the Fitbit app on the Huawei P20 Lite, please check: How do I use the Fitbit app on my Huawei P20 Lite phone? Also, please do not hesitate to contact me back if you experience any difficulty with your Fitbit device and any mobile device.
I'll be around.