Wallet Icon on App missing

[Icon-Wallet]

Hi

I need help as the Wallet Icon on my Phone app is missing. I tried to logout...reinstalled the app and reconfigured the ionic and the wallet icon still does not appear on the app. 

I use a "Samsung Galaxy S8 Plus" and its running on a Android V7 on it. if it helps it also says Samsung Experience Version 8.1. 

Please Advise on How to get the wallet Icon on the Mobile Fitbit app. 

Regards

Kushal

[Icon-Wallet]

Hi Carlos

I don't see the wallet icon on my Fitbit app.

It's on the ionic and not oin my mobile app.

I use a Samsung galaxy S8Plus and I have Android version 7 on my mobile. 

[USAF-Larry]

@Icon-Wallet, what country are you in?  Is Fitbit Pay available there? 

https://www.fitbit.com/fitbit-pay/banks

[Icon-Wallet]

I am based out in Australia. My bank is registered in the list. 

[Icon-Wallet]

HI Larry 

I found out the issue...there are two region settings...one on the fitbit website was showing the old region (I.e India)...and the one on the App was automatically selecting my current region Australia. Once I changed the region settings on the fitbit website....the Wallet icon automatically appeared. 

Thanks for responding...Have Fun 🙂

Kushal

[LanuzaFitbit]

A very warm welcome to the Forums @Icon-Wallet! Hello @USAF-Larry.

Thanks for sharing your solution @Icon-Wallet! Glad to know that it worked. If you do not mind, I'd love to direct other users who experience a similar problem to you to your solution. That way, they'll find an easy solution that could work for them.

Let me now if you have any further questions.

[Ag1012]

Hi, i have the Iconic and Samsung S9 plus. The wallet does not show up in fitbit app. I am in US. How do I find it? 

Thanks

[LanuzaFitbit]

Welcome to the Forums @Ag1012.

I apologize for the delay in my response. Let me help you find the wallet app.

Did you try the suggestions that have been shared in this thread? If you have not, please be sure to go through them as they should clarify what is going on.

If you have already tried them, please share a screenshot of what you are seeing. That way I we can find the best way to move forward.

Let me know if you have any further questions.

[Ag1012]

Hi,

I did find the wallet, but I have a few other questions.

1. Is there a way to set the fitbit to stop recording at a certain
distance? If I want to run 6 miles, can I set it stop at that point or do I
have to manually push the watch to end the run?
2. My husband and I have both set up accounts for the same watch. How do we
set it up so that it logs activity separately for us?

Thanks

Allison

[LanuzaFitbit]

Hello @Ag1012.

I apologize for the delay in my response. Thanks for reaching back with those details.

Let me answer to both of your questions:

1. It is not possible to have the Fitbit stop tracking at a specific distance like that. You have to manually stop the activity recording.
2. You can only set up a Fitbit with one account. It is not possible to use the same watch on two accounts.

Let me know if you have any further questions.