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Watch won't switch on. "Data not cleared. Sync and try again"

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‎11-05-2019 23:06 - last edited on ‎11-07-2019 07:57 by Fitbit Moderator

‎11-05-2019 23:06 - last edited on ‎11-07-2019 07:57 by Fitbit Moderator

The watch won't switch on. It only says "Data not cleared. Sync and try again". Please help 

 

 

Moderator edit: format

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‎11-07-2019 08:00

‎11-07-2019 08:00

@Takalani It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your unresponsive watch. Which Fitbit device do you have. You can try restarting it by following these instructions (the link provides instructions for all Fitbit devices).

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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