Water and weight logs disappeared after uninstalling and reinstalling Fitbit app

[Charlie71144]

In an attempt to correct a completely unrelated issue, I uninstalled and reinstalled the app. Now, I have lost the most recent months of water logging and months of weight tracking.

I have tried restarting my Android device as well as Force Stop the app. How do I get my data back? 

Moderator edit: Subject for clarity.

[Charlie71144]

2-1/2 weeks later, I'm still waiting for a reply.

[Rich_Laue]

Hello @Charlie71144 when you go to Fitbit.com do you see the missing data? 

[RodrigoMFitbit · Accepted solution]

 @Rich_Laue Thanks for your input! @Charlie71144 Welcome to the forums. Please excuse the late reply. I will gladly help you regarding your water and weight logs. 

Thanks for the explanation. Please note, that your account data is not affected even if you delete the Fitbit app. Your data is stored in our servers. Have you checked the Fitbit.com website to see if your data is also missing there? Make sure you logged in with the same credentials and you did not create a new account. Which version of the app did you get when you re installed it? Try logging out and back in. That way all of your data will be loaded onto the app again.