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Weight data not syncing from watch to app

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‎09-23-2019 09:19

‎09-23-2019 09:19

I enter my weight data on my fitbit versa but it does not show on the app. Any advice?

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5 REPLIES 5

‎09-24-2019 12:58 - last edited on ‎07-14-2025 08:27 by Fitbit Moderator

‎09-24-2019 12:58 - last edited on ‎07-14-2025 08:27 by Fitbit Moderator

Hi @Jenn3000, welcome to the Community Forums!

I appreciate the information that was shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation? Also, which mobile device you're currently using? In the meantime I receive your answers. please restart your device to refresh its performance.

Keep me posted and let me know if you have any additional questions, I'll be here.

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‎09-25-2019 12:19

In response to RicardoFitbit

‎09-25-2019 12:19

Hello,

I have had this issues about a month ago, maybe less. I am using a google
pixel 2XL.

Thanks,
Jenn
Best Answer

‎09-29-2019 17:15 - last edited on ‎07-14-2025 08:27 by Fitbit Moderator

In response to Jenn3000

‎09-29-2019 17:15 - last edited on ‎07-14-2025 08:27 by Fitbit Moderator

Thanks for your reply @Jenn3000, sorry for the delay in responding your post.

The details that were shared with me are appreciated, seems odd that you experienced this inconvenience for so long. If you haven't already done so, please try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

I'll be here if you require further assistance. 

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‎10-05-2019 08:57

In response to RicardoFitbit

‎10-05-2019 08:57

I have tried all that you suggested above. Unfortunately, the weight values still don't sync from the watch to the app. Could it be an error with the watch?

Best Answer

‎10-08-2019 14:54 - last edited on ‎07-14-2025 08:26 by Fitbit Moderator

In response to Jenn3000

‎10-08-2019 14:54 - last edited on ‎07-14-2025 08:26 by Fitbit Moderator

Your reply is appreciated @Jenn3000, sorry for the delay in responding your post.

Thanks for troubleshooting this with me. So we can move forward with this situation, can you please try the below troubleshooting steps and let me know if the issue gets resolved? Please try the following:

  1. Manually sync the device.
  2. Force quit the mobile app.
  3. Restart app on your Versa (close & re-open Today App) & wait at least a minute.
  4. Try again.

Looking forward to your reply. Let me know if you have any additional questions.

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