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Weight showing wrong information

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‎04-05-2020 08:44 - last edited on ‎04-26-2020 15:49 by Fitbit Moderator

‎04-05-2020 08:44 - last edited on ‎04-26-2020 15:49 by Fitbit Moderator

I have a charge 2 and use the fitbit app on a Samsung s9. When I record my weight it shows as 2st 2lbs lost, however on the home screen it says 2st 1.9lbs lost. Checked my start weight wasnt a .9 and it wasnt. It doesn't really matter I guess it just irritates me 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎04-26-2020 15:49 - last edited on ‎08-08-2025 04:30 by Fitbit Moderator

‎04-26-2020 15:49 - last edited on ‎08-08-2025 04:30 by Fitbit Moderator

Hi @Cstally, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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‎05-24-2020 10:57

In response to RicardoFitbit

‎05-24-2020 10:57

Hi I’m having the same issue with my weight out of sync. I’ll try your suggestion but does that mean I’ll lose all my previous days steps info etc & will it be like starting from scratch again? 

Thanks

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‎08-24-2020 12:31

In response to RicardoFitbit

‎08-24-2020 12:31

Mine also shows .9 lbs, so irritating and nothing works to change it.

I’ve just moved it down my dashboard so I don’t see it 🙈

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