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What is my pass key or pin?

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‎08-06-2019 13:55

‎08-06-2019 13:55

Will not sync how to get pin or passkey?

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4 REPLIES 4

‎08-07-2019 00:05

‎08-07-2019 00:05

If it's asking for a PIN on your fitbit and you don't know what it is then you can reset it via the app on your phone. There are instructions for doing this in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/2250/

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‎08-07-2019 07:09 - edited ‎08-10-2019 12:12

In response to SteveH

‎08-07-2019 07:09 - edited ‎08-10-2019 12:12

@Karlhooyman where are you seeing this pin or passkey is it in the Fitbit app or on your tracker? 

If in the tracker, may I ask which tracker do you have? 

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‎08-10-2019 04:08

In response to Rich_Laue

‎08-10-2019 04:08

Yes passkey worked

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‎08-10-2019 12:13

In response to Karlhooyman

‎08-10-2019 12:13

Is everything now fine @Karlhooyman we still are not sure what the problem was/is. 

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