When is Fitbit going to properly fix syncing/connecitivity issues for Android?

[four09]

This is getting ridiculous.

For over a month, I have had non-stop issues with my Charge2 doing either of the following, randomly:

• Not syncing to the Fitbit app on my Google Pixel XL2 (yes - supported device, supposedly)
• Syncing for a few days and then stopping

I have done everything advised by Fitbit, on numerous attempts, and this is still happening.

Your reviews in the Google play store are full of people reporting the exact same thing. Your rating has plummeted to 3.5 stars.

People are angry and frustrated and fed up, and your canned replies "of we're so sorry... please do this, please contact us, etc" are not helping.

I should not have to restart my phone, unpair my device, re-pair my device, turn off my bluetooth, turn on my bluetooth, uninstall the app, then reinstall the app, etc, etc, etc. That is NOT a solution and it's absurd to assume it's a reasonable thing to ask of your millions of users, just to get your app to work for them - not just once but countless times every time YOUR app fails them.

What is Fitbit doing about this issue, and when can an actual fix be expected?

[Maui74]

I'm with you on this subject! I'm sick of my Fitbit not syncing up. I've also done numerous steps and nothing is helping! I bought my Versa because my replacement Fitbit Alta stopped working and then the screen broke!!! I'm definitely over not being able to use my Versa the way I wanted to when I bought it!

I'm ready to go by a different watch and it will not be a Fitbit.

[LostEchoes]

@Maui74 , @four09 

Hi there.
This might help you

https://community.fitbit.com/t5/Android-App/Samsung-A10/m-p/3856583/highlight/true#M118894

[Amyzzon]

Ugh - same. I have to turn on "all-day synch" and then restart my phone to get it to synch.

[HippyHaze]

I have a alta hr and have had no end of problems all to do with syncing. I've done everything I can. Now I'm just convinced, especially after reading so many dissatisfied customers who have paid a lot more than what this crap is worth, that it's True, these days everything is programed with a shelf life, to force you to upgrade. Y else. Look back over the decades, things lasted! COME ON FIT BIT, FIX NY PROBLEMS,,, OH YOU CAN'T, COZ YOUR CORUPT! 

[SunsetRunner]

Hi guys, welcome to the forums.  I understand your frustrations and will do what I can yo help. 

Unfortunately, there are some factors that may prevent your Fitbit device from receiving notifications/syncing with your phone, if there are other Bluetooth connections turned on nearby for example or if your phone isn't part of the compatible devices list. Although a non-compatible device may sync with a Fitbit device, this isn't a guarantee that it will always happen until the Fitbit app is optimised to work with that model.

That being said, I'd recommend to give a try to the following steps which have worked for other users:

1. Remove your Fitbit device from the Bluetooth settings. If you use more than one device to sync, please do the same on that device and take it to another room.
2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone.
4. If applicable, on your Fitbit device's clock screen, press and hold the button to turn on the notifications in there.
5. Open the Fitbit app, tap on your profile's icon > Fitbit device image > Sync now.
6. Once it has synced, tap on notification and follow the onscreen instructions.

Let me know how it goes.

[four09]

Nobody should be required to do any of that every time they can't sync their device to the app, Mark.

It would be fine if it was only once in a while. But, to be able actually rely on my Fitbit for accurate reporting on a regular basis, I'd need to go through that routine daily at least. If not, multiple times daily.

Never had to do any of that before your August/September update. Charge2 + Pixel2 XL worked great until then, and you still list my phone as compatible.

[Britttany]

Goinh through the same issue it sucks I've now gone 2 weeks without my fitbit

[Lox333]

Mine started falling around August/September.

Sometimes I get as long a 2 days before this poor excuse for an application crashes and disconnects its relationship with Bluetooth. After having it work fine for years, we got a broken software upgrade and since then Fitbit have refused to acknowledge the issue (all I see is this repeated 'your device isn't one of the few we support' mantra). We've spent months restarting our watches and phones almost every other day (sometimes twice a day) to get the app to work. This isn't a solution, so stop offering it as one. It is only a temporary sticking plaster that falls off within 48 hours. It fixes nothing. 

I've even performed a full factory restart of everything, and 2 days later, it fails.

When Fitbit fails, other Bluetooth devices continue to work on the same phone. Its not limited to any particular watch or phone. I'm not the only person experiencing this. This is a widespread issue and Fitbit appear to be doing nothing to even acknowledge the problem, let alone fix it once and for all for their Android customers.

So I'm convinced the problem is the app which is unstable and over time loses its grip on Bluetooth thus resulting in the need of a restart of some description.

Please please please Fitbit. Look at this issue seriously and stop fobbing us off with restarts. You are insulting our intelligence and alienating your loyal customers. 

[Amyzzon]

I concur.  It was not a problem until the recent update.  Now, it happens almost every day. 

I understand that other Bluetooth devices my phone is connected to could potentially interfere.  However, 1) that didn't happen before the update, and 2) the problem still occurs when I am at work, where my phone is not connected to anything else. 

[Lox333]

Spoiler

Spoiler

Bump

Fitbit, stop ignoring us. 

[OmitluFinn]

Same issue as above.

S7

Fitbit Blaze

I've tried the steps above. Multiple times.

At this point I just want someone at Fitbit to say, "Yes. There is an issue. Are we working on it? No."

LoL

[kaitlaplant]

The last person I talked to via the chat support said this is an ongoing, known issue with the Android OS (8.0-oreo) that I have and the Fitbit app (all Fitbit devices).  I've done all the fixes and troubleshooting multiple times.  The ONLY thing that works is to unpair and re-pair it with my phone, and that works for a few hours at best.  The chat support (the fourth time I've done it) said they're working on it, but no timetable by when it might be fixed.  I'm really mad that a) my versa is basically 90% non functional without syncing capabilities and they don't seem like they care that much and b) it's a known issue but it took four chats and hours of effort before anyone told me that.  Would an email saying it's an issue REALLY have been such a bad idea??

[Lox333]

Fitbit, you appear to have forgotten us again. Bump

[four09]

Any updates Fitbit? 

Just had a miraculous three day stretch of syncing here. Now back to square one for the millionth time.

No more tips and tricks that take up our time, please. A solution or, at the very least, an honest answer of, 'no we're not fixing it', is all that's needed here.

[four09]

Bump.

Please stop ignoring your customers, Fitbit.

[kaitlaplant]

After the Nov 1 update I had a brief span of it working....periodically...

Last few days, I can't get ANYTHING to work.  Even the old "Clear Cache, force stop, restart" trick won't make it sync.  The product is NOT FUNCTIONAL if it won't sync to a CLEARLY SUPPORTED mobile device.  I can't do all of the following:
1) Track a run, bike, or hike

2) Receive notifications

3) Track sleep (it's been consistently dropping the nights when I'm not able to connect to the phone)

4) Participate in challenges (I don't use a computer with bluetooth every day, so the daily challenges are irrelevant if my steps don't sync)

5) Rely on FItbit Wallet.  It is frequently popping up to say that I need to sync my device to use my credit card. Which is awkward and embarrassing when I have to run back out to my car at Wawa because I didn't bring my purse in because they have mobile pay.

....I know there are other things, but I'm just annoyed.  THIS IS A SERVICE WE PURCHASED FROM A COMPANY, THE COMPANY KNOWS THAT THEY ARE NOT PROVIDING THAT SERVICE, AND THEY HAVE NOT DONE ANYTHING CONCILIATORY TO MAKE IT BETTER!  

This is not ok, fitbit.

I absolutely love my Versa...but it has not worked since August.  That is not ok.

[adebaser]

I've started getting problems again. Now it won't sync unless I open the app. I have a notification which says it last synced 8-12 hours ago. As soon as I open the app it syncs immediately, it has just apparently lost the ability to do it in the background. It's been doing this for about a week.

I've tried all the usual suspects that we get told every time: restart phone, clear cache, turn bluetooth off and off, unpair and repair. We shouldn't have to keep doing these things every few weeks.

[Perpet]

Same issue for me as well.  I have a charge 2 and versa 2 and had no issues until I was forced to update the app for my versa 2 now both devices lose bluetooth connectivity intermittently.   Usually once or twice a day.  This  obviously is a software problem not a watch problem as everything was fine  until the update.  

I work as a software quality engineer and I understand problems with software,  believe me I get it but to have such a large amount of people with the  same syncing issues and Fitbit not addressing this is baffling.   If fitbit came clean and said yes the update has caused an issue, we are aware of it and you can expect an update by insert date here,   I would put up with this and wait, but the fact that this game of just repair, uninstall, resync, factory reset, rinse repeat continues for months makes it clear that either they can't fix the issue or don't care.  It's a shame I really like the versa 2, but I refuse to go through this anymore.  The time I have spent with support and my own troubleshooting just isn't worth it.  

Goodbye Fitbit it was a good run until the last software update.

[Euripides]

Yeah same.

Im selling mine as im sick and tired of my trips not being recorded due to disconnects.

Two more this week. I'm done