When trying to syncing. I get message "can't fine device

[Ufranpr]

Trying to sync and receive message

Can not fine device.

Never had this problem before.

I cleaned fitbit but still the same message help

6148000851

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com