When will Fitbit support the Pixel 3?

[AAM_Leeds]

Like the message says, when the hell will Fitbit update their app/firmware to allow me to get back to using my fitbit???   
   
It's been over a month since these issues were reported and still only crickets from the Fitbit folks.  

Moderator edit: word choice.

[AndreaFitbit]

It's nice to see you around @AAM_Leeds. I'll be glad to assist you with your Pixel 3 compatibility inquiry. 

Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

There's not an estimated date on when this model will be compatible.

Thank you for visiting the forums.

[MillyBlanko]

It DOES support pixel phones, tho. I have the Pixel 3 and have had it since
it came out and have a Fitbit versa and have had that since it came out.

What is the exact issue or error you are getting so they can help you.
Vague complaints don't fix specific issues.

[EricaStanoch]

I had problems with my Pixel 3 xl and versa.  I used my Pixel 1 to sync all data and then did a factory reset of the watch.  This helped my issues. Hope this might help you.

[angelwatchn2]

Hi .I have a pixel 3xl and I am able to use Fitbit app with it.  No problem syncing.  This is my first Fitbit and it's a charge 3.  Not happy that I get double the stats on steps.  Ugh I think I am returning it.  I sold my other device that worked for this.

[AndreaFitbit]

Thank you for participating in the forums and for your advise @MillyBlanko.

This could be useful advise for Pixel users @EricaStanoch! Thank you for sharing it with us.

@angelwatchn2, when do you get the double stats on steps? Could you provide me with more information?

Keep on visiting the forums. 

[Venky4]

Hi, pixel 3 Fitbit app is able to find versa and after entering 4 digit PIN, it is stuck with connecting.. screen for some time and goes back to the app with out completing it. I was able to connect to  samsung s9 but not pixel 3.. do we know when will versa support s pixel 3

[AndreaFitbit]

Welcome to the forums @Venky4. I´ll be glad to assist you with your inquiry regarding Pixel 3 compatibility. 

This device is now compatible and you can follow steps from help article Why can't I set up my Fitbit device?

Let me know how it goes. 

[SunsetRunner]

I was just on chat support because my versa isn't receiving texts from my pixel 3 and she said my device isn't supported . Now I see that you posted that it is .Please help! I reset my Bluetooth settings and versa and made sure notifications we're on .

[AndreaFitbit]

Welcome to the forums @SunsetRunner. Thank you for sharing the steps you have followed in order to resolve your text notifications inquiry. 

I suggest to delete your Fitbit from your phone´s Bluetooth settings. Then, please set it up as a replacement device.

Let me know how it goes. 

[BrianaSmith]

I've been trying to get my Versa to connect to my Pixel 3 alllll night. I'm super frustrated because it worked great on my S8. 

I've tried removing the app, factory defaulting the versa itself, turning bluetooth on and off again, nothing works!

I'll get as far as connecting it to bluetooth with the PIN, then it says a firmware update is needed, I let that run and it gets stuck in the install, where the phone is saying that it's installing but the versa itself is not doing anything. If by some miracle it does open, it will sync once (maybe) and then go back to not being able to see it. 
This is REALLY frustrating. So as of right now, my $230, 1 month old Fitbit is basically useless!

[SunsetRunner]

I had the same problem. I had to factory reset my pixel and download the
app from the play store and it worked.

[BrianaSmith]

I tried all those things 😞
I'm on live chat with Fitbit now to see if they have any other ideas

[Venky4]

It's working for me after I deleted versa on old phone and did a factory reset on it. And also on versa and then tried to connect outside home  WiFi with just Bluetooth turned on. Bam... It's connected.

[BrianaSmith]

I worked with FitBit tech support last night and they got it working!

[werewookiee]

What did they have you do to fix it? They kept telling me to factory reset the watch and try setting it up again. I tried with my Pixel 3 XL, iPhone 6+, and the Nexus 5X. I kept trying multiple times with each device, and it never worked, which was frustrating because it takes hours to do the update for the watch just to have it still not work. They suggested I get a replacement watch, now I'm trying to set up the new watch, and it looks like it's going to have the same issues.

[BrianaSmith]

I thought I had printed off the chat but I can't find it 😞 I worked with
Gabriel and he had me turn off bluetooth on my phone, factory reset the
watch and then turn on and sync is a specific order. I will say that this
was for my Pixel 3, not Pixel 3XL if that makes any difference

[SunsetRunner]

I had to factory reset my Pixel 3, and I couldn't load any of my previous
apps onto my new phone. Once I downloaded the fitbit app after, I was
prompted on what I wanted to sync to the Fitbit.

[VeganDan]

I just bought my Charge 3 last week and I've had no issues at all with it synching on my Pixel 3 XL.  I just updated the app to the latest version today.  No issues with that either.  

[pdennis]

I have the Google Pixel 3XL and just got a Charger 3 Fitbit, the fitbit says it can not communicate with the phone?  Anything I can do before returning the Fitbit?