03-09-2022
02:34
- last edited on
03-14-2022
19:20
by
EdsonFitbit
03-09-2022
02:34
- last edited on
03-14-2022
19:20
by
EdsonFitbit
Hi!
I was advised by the support team to update from 3.54.1 in order to be able to add Revolut cards which currently does not work for me.
The newest version is already there for iOS, but the latest version for Android on Google Play store is still 3.54.1.
Is there any ETA for the 3.55 update to roll-out for Android platform?
Cheers
Rel.:
https://apps.apple.com/us/app/fitbit-health-fitness/id462638897
https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile&hl=en_US&gl=US
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-14-2022 19:19
03-14-2022 19:19
Welcome to the Fitbit Community, @SlavicCygnus.
Thank you for the information provided.
Please check in a few days if you can install the latest Fitbit app version. We expect everyone to be able to update in the coming weeks. We appreciate your patience while we get this update to all of our customers.
Have a nice day.
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03-14-2022 19:19
03-14-2022 19:19
Welcome to the Fitbit Community, @SlavicCygnus.
Thank you for the information provided.
Please check in a few days if you can install the latest Fitbit app version. We expect everyone to be able to update in the coming weeks. We appreciate your patience while we get this update to all of our customers.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
03-14-2022 23:18
03-14-2022 23:18
Thanks for the info!
Have a good day,
Cheers
03-15-2022 12:41
03-15-2022 12:41
You're welcome, @SlavicCygnus.
On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.
See you around.
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03-16-2022 07:37
03-16-2022 07:37
Ok I got some news @EdsonFitbit.
Today I was able to update the app to version 3.55.1 yet I still get the same "card not supported" error when trying to add Revolut virtual Visa debit card.
Restarting my device did not help.
Clearing app's cache & data neither.
03-16-2022 14:57
03-16-2022 14:57
Thanks for your response, @SlavicCygnus.
Currently, only Revolut Mastercard is supported by Fitbit Pay. As an alternative, you can visit this article, open the menu "What can I do if my bank or card isn't supported by Fitbit Pay?" and follow the instructions.
Have a nice day.
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03-17-2022 05:35
03-17-2022 05:35
Thanks for responding so quickly @EdsonFitbit!
This is very unfortunate..
The information in the Banks & Transit Supporting Fitbit Pay™ does not contain this information in case of Revolut whereas other providers sometimes have VISA or MasterCard explicitly next to their name.
In my case it's Poland:
Is there any ETA for re-enabling Revolut VISA support?
The decision to buy Charge 5 in my case was based on the ability to use these cards...
03-20-2022 17:49
03-20-2022 17:49
Thanks for your response, @SlavicCygnus.
At the moment, there is no further information on this topic. You are welcome to make a suggestion in the Feature Suggestions board which is constantly monitored by our engineering team for future implementations.
See you around.
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03-21-2022 01:57
03-21-2022 01:57
Thanks @EdsonFitbit
I can confirm Revolut MasterCard virtual card works fine, thank you for your help.
Cheers!
03-21-2022 14:41
03-21-2022 14:41
Thanks for your response, @SlavicCygnus.
I'm glad to hear that your virtual card is working fine. Thank you for the update.
Have a nice day.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!