When will the LG G7 be supported?

[cathm]

When will the LG G7 be supported? It is very disappointing. 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @cathm.

At this moment we do not have any news of when will the list be expanded to include the G7. Our team is aware of the need to expand the list and as soon as we have any news on the matter we will be sure to let everyone know.

Keep in mind that while the app can work as long as the phone meets the minimum requirements, Android 4.4+ and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

Let me know if you have any further questions.

[apparentlyblock]

Don't count on LG product to work with Fitbit!

[nh1348]

I have no problems with my versa and lg7

[LanuzaFitbit]

Welcome to the Forums @nh1348 and @apparentlyblock.

@apparentlyblock Thanks for sharing your feelings on the matter. Please know that our team is working towards testing further devices and we will be letting everyone know the moment we have something.

@nh1348 Glad to know that you are having no issues! 

Feel free to reach out with any questions.

[apparentlyblock]

Still tired of using pen and paper to track the things I bought a Fitbit
for! So frustrated! I didn't spend my money on this to use it for a watch.

[LanuzaFitbit]

Hello @apparentlyblock.

Thanks for sharing your concerns. Please know that we take all feedback into consideration. As soon as we have anything to announce on the situation.

If you have the time, maybe visit our Discussion boards. Lots of things to talk about in there.

Feel free to let me know if you have any further questions.

[Hippiesaur]

It won't be supported ever. FitBit is not working on making 'less popular' phones to sync with their products, they just write very annoying automatic replies to every request then nothing happens. Buy an iPhone or Samsung if you want to sync your data...

[LanuzaFitbit]

Welcome to the Forums @Hippiesaur.

Thanks for sharing your feedback on the matter. Please know that we are always looking for ways to improve the overall Fitbit experience and that all comments are taking into consideration.

Feel free to reach out with any questions.

[FrankDiesel]

Instead of cookie cutter answers how about a solution. I have an LG G7 and its far from being unpopular. It's a great phone. I just bought a Fitbit, and I swear to God if it's not supported and working within the next 2 weeks, I WILL be returning the piece of garbage. Take that how you want. This is ridiculous that I pay over $200 for a plastic watch that doesn't work.

[MamaSJ]

Are you able to get notifications on your Versa with your G7?  If so, how did you get it to work?  I have turned everything off, restarted both devices and then turned notifications back on.  Still not working.  

[apparentlyblock]

I have found that LG devices don't work - I just use pen and paper to track
daily. Basically it's a watch for the most part!

[LanuzaFitbit]

Hello and thanks for the feedback @FrankDiesel, and @apparentlyblock. Welcome to the Forums @MamaSJ.

@MamaSJ, you could try following the step in this help article. They might help you get notifications from your LG G7.

Feel free to let me know if there are any other questions.

[Lisa2369]

I had no idea my G7 think you would not be compatible with Fitbit. Please add me to the list of people asking for that. I am so disappointed.

[LanuzaFitbit]

Welcome to the Forums @Lisa2369.

Thanks for sharing your feedback. 

Even if the G7 is not on the list, be sure to try the steps that have been linked in this thread. There is a possibility that following those steps can help you get your Fitbit to work properly. 

You can also support this suggestion to add the LG G7 to the list. You can vote for it or comment on it to show your support. Be sure to also read the FAQ if you have any questions on the way the Feature Suggestions board works. 

Let me know if you have any further questions.

[wilso2aj]

I just got this phone the other day and am noticing it doesn't sync properly. All I need to do, though, is to unpair the Ionic from my Bluetooth and re-pair, and it works. Stupid? Yes, absolutely and absurd to have a workaround with a $300 watch, but I digress. But it's a pretty quick fix.

[LanuzaFitbit]

Welcome to the Forums @wilso2aj.

Thanks for taking the time to let us know what has worked for you! 

Please know that we're always looking for ways to improve the overall Fitbit experience. Our team is aware of the requests to further expand the list and as soon as we have anything to announce we'll be sure to let everyone know about it.

Let me know if there are any further questions.

[PenguinAirborne]

Wait, I just found out the LG G7 is not on the list of compatible phones, this is ridiculous. It is not some generic one off company or brand, it is LG. I got my fitbit versa at launch and it worked great. Then a few months ago it stopped syncing. I didn't have time to mess around with it, so it sat on my counter. Now that I have time to reset and retry, nothing. The app won't connect with the device when setting it up and i've tried it all.

It wouldn't make me so angry if it never worked when I bought it, but for it to work for months and then to stop working is absolutely unprofessional from Fitbit. Please let me know of another way to make this work again since clearly Fitbit changed something in their software that is now preventing my phone from connecting! Or let me know how I can return it to you as clearly you guys are responsible for this now useless watch.

[LanuzaFitbit]

Welcome to the Forums @PenguinAirborne.

At this moment we do not have any ETA for when we can expect the LG G7 to be added to the list. Maybe you could support this suggestion to add it by voting for it or commenting on it. Be sure to read the FAQ if you have any questions on the way that board works. 

In the meantime you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

If you wish, you can read about our warranty and returns policy by clicking here.

Let me know if there are any further questions.

[FrankDiesel]

I know its a pain, but unpair your phone from ALL other devices, completely
clear of all associations, restart the phone, then attempt the pairing with
the fitbit. The LG phone has the ability to be pair with 2 devices at once
and the crap design of the fitbit throws a fit and refuses to share the
phone.