Why won't my fitbit link to my phone

[Lil_loux]

Can someone please help.. my fitbit wouldn't sync with my phone so I deleted it an then tried to add it again.. but it won't an I don't no What else to do??

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

[Lil_loux]

I've done this a few times.. it's not even pickin up the tracker on the bluetooth.. I don't even know what else to do..



Sent from my Samsung Galaxy smartphone.

[SteveH]

Has it never worked or was it working ok but has now stopped?

If it has never worked have you checked that your Galaxy is on the list of supported devices at www.fitbit.com/devices ?

[Lil_loux]

Yes it's always worked.. only yesterday it stopped syncing..I tried everything an it wouldn't work.. so i deleted the tracker from my account an tried to set it up again an it won't set up now either



Sent from my Samsung Galaxy smartphone.

[SteveH]

If multiple restarts of the tracker and phone are not working then I'm not sure what else to suggest. While you wait for others to come up with ideas I would contact customer support to see if they can spot any issues from the server side: contact.fitbit.com

[Nichola_Gaffney]

I have exactly the same problem. I have unistalled, blue tooth off and on, deleted the tracker from my account off the account....absolutely nothing works.  

[SteveH]

@Nichola_Gaffney have you tried the multiple restarts? This has the best chance of fixing syncing issues. Deleting it from the account only tends to make things worse.

[Nichola_Gaffney]

Hi Steve - how would I do that ?

Update:

Sorry - miss read that...yes I've tried restarting it about 5 times now and absolutely nothing

Moderator Edit: Format

[SteveH]

I don't trust coincidences like this. I'm not aware of a system-wide problem with syncing but if one of you does contact customer support they'll know if there is a bug out there.

[Lil_loux]

Thank you



Sent from my Samsung Galaxy smartphone.

[Nichola_Gaffney]

Many thanks Steve

[SCUDHunter]

I've had the exact same issue as well. Seems they're having a system wide issue involving syncing, etc.

[Lil_loux]

So what should I do wait a couple of days an try again?



Sent from my Samsung Galaxy smartphone.

[SCUDHunter]

I dunno. They claim they've fixed the issue, but now it only applies to certain models, not my Blaze. I'm totally stumped. I'm about ready to throw it in the garbage and get myself a Garmin.

[Lil_loux]

That's great.. Thank you I'll try again 🙂 hope you get yours sorted



Sent from my Samsung Galaxy smartphone.

[RobertoME]

Hi there @Nichola_Gaffney and welcome aboard to the Fitbit Community @Lil_loux, and @SCUDHunter. I appreciate your great input as always @SteveH. 

My apologies for the late response and I'm wondering how it goes? Is the issue still persisting @SCUDHunter, @Lil_loux and @Nichola_Gaffney?

We had some troubles with syncing, but these issues were limited only to Ionic and Fitbit Versa. If the issue persists, perhaps resetting the app will give you an extra help: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

@SCUDHunter I wasn't able to see in your Community profile a tracker paired. Were you able to pair your tracker? If your tracker is not paired, there is no way your app can sync your information. If this is of any help, refer to this article:Why can't I set up my Fitbit device?

See you around. I will be visiting this thread in case you need more help.

[Lil_loux]

Thanks for the reply.. mine was sorted after 2 days.. I did however have to delete the app an download it again an delete the tracker which is an Alta.. it's all sorted now though so thanks again



Sent from my Samsung Galaxy smartphone.

[SCUDHunter]

Great! I think my issue was with the tracker itself, which Fitbit replaced
free of charge. We'll see if that works.... I haven't received the
replacement yet. Glad things worked out for both of us! 🙂

[SCUDHunter]

That was the issue I was having. My Blaze was no longer syncing so I
removed it from the app/account and attempted to re-add it. While it would
pair with my phone (would still control my music apps) it would not be
"found" by the Fitbit app. Sometimes it would briefly say "we found your
tracker" (about 1 out of 20 tries) then it would time out and ask my if it
was powered up.

No worries. Customer service has already shipped me a replacement. I
haven't received it yet, so I can't say for sure it's a fix, but I'm
certain it won't be an issue.

Thank you for following up and asking for a status update.