Will not sync

[Annealta]

I updated the software on my fitbit Alta Thursday night, but now my fitbit wI'll not sync. Tried to reset , but it will not, even after several tries.

[AlejandraFitbit]

A warm welcome to the Community @Annealta. Thanks for troubleshooting this inconvenience by yourself. First, I recommend checking if your phone is a compatible mobile device. If it, follow our syncing troubleshoot, after these steps your tracker should sync without an inconvenience.

Let me know the outcome. 

[Annealta]

I know that my phone is compatible as I haven't had issues with my Alta
syncing since I started using it several months ago. Is there a way to
un-install the software update? I am convinced that is the reason for this
malfunction.

[Annealta]

My fitbit still functions, but will no longer sync since Thursday night, after updating the software.  I have tried to restart my alta, but it will not.  I tried restarting my phone, tried adding a "new devise", it sees it, but can't connect.  I dont know what else to do.

[Meghan_S]

I have been having the same problem since yesterday. I reset my Alta, I uninstalled & then reinstalled the app on my phone (Samsung 6 edge) and nothing is working 😞

[AlejandraFitbit]

Thanks for the information @Annealta and @Meghan_S welcome to the Community.  Our team is aware about the syncing inconvenience with the Fitbit Alta. I recommend checking this post, where our friend @ErickFitbit is providing updates about this issue. Your patience and understanding will be much appreciated while our team work in fix this.

Catch you later. 

[Annealta]

It has been almost a month.  I am trying to restart my alta almost daily.  It will not restart..and it still will not sync.  I finally got the notice that there is an update available...but guess what. My laptop nor smartphone are able to sync with my alta to install.  I am beyond frustrated right now.  Only was using my Alta for two months before all this and now its useless in keeping track!  Once a week I charge it, and it still gives me my move notifications and vibrates when I hit 10000 steps, but it doesnt keep track.  Very disapointed in my alta.

[MarcoGFitbit]

Hello @Annealta, I hope you're doing well. As you have tried to restart your Alta several times and it's still unable to sync to update I would like to suggest setting up your tracker as a new device to force the update to start. 

To set it up as a new device on your Android phone:

1. Open the Fitbit app and tap on the menu icon (represented by 3 lines), then tap on "Devices"
2. On the next screen tap on the plus (+) sign on the top right corner of the screen and then tap on "Set Up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue. 

If your tracker is still unable to start the update, my best recommendations would be contacting our Support Team, let them know about the steps you have performed so far; I'm sure they will be happy to assist you get back on track.