Won't sync

[GayleJM]

I have 2 New phones and a new Charge HR2. It won't sync with either phone.  Tried everything I can think of.  Both phones are Android. 

[SteveH]

Have you checked that the phones are supported by fitbit at www.fitbit.com/devices ?

Are you having a problem with setting up your Charge 2 or did that go ok but it has since stopped syncing?

[df5784]

I have a Motorola Droid Turbo phone.  I've successfully synced my Charge 2 twice since getting it on Christmas.  Bluetooth on my phone shows that I'm connected to the fitbit but the it won't sync.  Any clues?

[GayleJM]

It set up OK.  And the auto sync throughout the day sometimes works.  But if I enter the app and click sync now,  it won't


Sent from my Verizon, Samsung Galaxy smartphone

[GayleJM]

I'm having the same problem.  Everything shows a connection and some of the auto sync throughout the day sometimes works.  But if I enter the app and click sync now it won't.  And I have never been able to get phone notifications 


Sent from my Verizon, Samsung Galaxy smartphone

[Christy1]

Set up was.fine. Have used it all week and not had any issues.  Today it won't sync.  Tried all suggestions.