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Hello @MelissaDH, welcome aboard to the Fitbit Community! It's been a few days since you posted, so I have to ask, how it goes? Is the issue still persisting?
In case you still are experiencing the same issue, give it a try to the regular troubleshooting steps: My Fitbit device isn't receiving notifications from my phone.
Hope this helps. See you later!
"Great things are done by a series of small things brought together.” What's Cooking?
Best AnswerInstalled Fit Notifications App. Also disabled the Junk Cleaner which was tagging all of my messages as junk.
Best Answer