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Hello @NicoleS05, welcome aboard to the Fitbit Community!
Thanks for reporting this issue. Our team is aware and actively investigating the root cause of this issue to roll a fix in the future.
I will post an update once I have more news. Thank you for your patience.
"Great things are done by a series of small things brought together.” What's Cooking?
Best AnswerIs there any news after three months?
Best Answer